Refund Policy

Return & Refund Policy

Last Updated: 09 September 2026

Thank you for purchasing from NBD Books, an eBook store by Nimai Bandhu Das, available at books.nimaibandhudas.com.

We sell eBooks that are delivered electronically. Because an eBook is digital content that can be accessed or downloaded electronically, it cannot be physically returned once it has been delivered.

Please read this Return & Refund Policy carefully before purchasing an eBook.

1. About This Policy

This Return & Refund Policy explains when a refund may be available for an eBook purchased through NBD Books.

Because eBooks are digital content, eBook purchases are generally final and non-returnable once the eBook has been delivered, accessed, or downloaded, except in the circumstances described in this policy or where a refund or other remedy is required under applicable law.

2. eBook Purchases

All eBooks purchased through books.nimaibandhudas.com are delivered electronically.

After successful payment, your purchased eBook may be made available through:

a download link;
email;
your account; or
another electronic delivery method specified on the Website.

You are responsible for providing accurate information, including your email address where required for delivery.

You are also responsible for ensuring that your device and software are capable of opening and reading the eBook.

3. When a Refund May Be Available

Although eBooks are generally non-refundable, we may consider a refund in the following circumstances.

3.1 Duplicate Purchase

If you accidentally purchase the same eBook more than once, please contact us.

After verifying that the same eBook was purchased multiple times by the same customer, we may refund the duplicate purchase.

3.2 Incorrect eBook Delivered

If you receive an eBook that is materially different from the eBook you purchased, please contact us.

After verification, we may provide the correct eBook or, where appropriate, issue a refund.

3.3 Technical or Delivery Problems

If you are unable to access or download an eBook because of a technical problem with our Website, payment process, or electronic delivery system, please contact us.

We will make reasonable efforts to resolve the problem and provide access to the eBook you purchased.

If we are unable to provide reasonable access to the purchased eBook within a reasonable period, we may offer a refund.

3.4 Unauthorized or Fraudulent Transaction

If you believe that an eBook purchase was made using your payment method without your authorization, please contact us as soon as possible.

We may investigate the transaction and take appropriate action in accordance with applicable law and the policies of the relevant payment provider.

4. Refunds Generally Not Available For

Refunds will generally not be provided in the following circumstances:

You changed your mind after purchasing an eBook.
You no longer want the eBook.
You purchased an eBook by mistake after reviewing its title, description, and other available information.
You purchased the wrong eBook because you did not review the product information before completing the purchase.
You have already downloaded or accessed the eBook and simply do not like, agree with, or enjoy its content.
You expected the eBook to provide a particular result or outcome that was not expressly promised.
You do not have a compatible device, application, or software required to read the eBook, where reasonable requirements were disclosed before purchase.
You have copied, shared, distributed, or otherwise made the eBook available to another person.
You failed to download the eBook within an applicable access period, where such a period was clearly specified before purchase.

Nothing in this section limits any rights or remedies that cannot legally be excluded under applicable law.

5. How to Request a Refund

If you believe you are eligible for a refund, please contact us as soon as possible after the issue occurs.

Your refund request should include:

Your name
Email address used for the purchase
Order number or transaction/reference number
Name of the eBook purchased
Date of purchase
Reason for requesting a refund
A description of any technical or delivery problem, where applicable

Please submit your refund request by email:

nimaibandhudas@gmail.com

We may request additional information reasonably necessary to verify your purchase and assess your request.

6. Refund Review

All refund requests are reviewed individually.

We may verify:

the purchase and payment details;
the eBook purchased;
whether the eBook was delivered;
whether the eBook was accessed or downloaded;
any technical or delivery issue reported;
whether a duplicate transaction occurred; and
other information reasonably necessary to determine whether a refund is appropriate.

Submitting a refund request does not automatically guarantee a refund.

7. Approved Refunds

If we approve your refund request, we will initiate the refund using the original payment method where reasonably possible.

The time required for the refund to appear in your account may depend on your bank, card issuer, UPI provider, payment gateway, or other payment service provider.

We are not responsible for delays caused by third-party financial institutions or payment processors after we have initiated the refund.

8. Cancellation Before eBook Delivery

If you contact us before an eBook has been delivered or made available to you, we may be able to cancel the purchase and issue a refund, provided that the transaction has not already been fulfilled and subject to applicable law.

Once an eBook has been delivered, accessed, or downloaded, cancellation may no longer be possible except where otherwise required by applicable law or permitted under this policy.

9. Failed or Unsuccessful Payments

If your payment was unsuccessful but your account was nevertheless debited, please contact us with the relevant transaction or payment reference.

We will verify the transaction with the applicable payment provider.

If payment was received by us but the eBook order was not successfully completed, we will take reasonable steps to either fulfill the order or process an appropriate refund.

10. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute with your bank or payment provider, we encourage you to contact us so that we can attempt to resolve the issue.

We reserve the right to provide relevant transaction and order information to the applicable payment provider, bank, or financial institution when responding to a disputed transaction.

This does not limit any rights you may have under applicable law.

11. Promotional and Discounted eBooks

eBooks purchased using promotional offers, coupons, discounts, or special pricing remain subject to this Return & Refund Policy.

A discount or promotional purchase does not automatically create a separate right to a refund.

Where a refund is approved, the refund amount will generally relate to the actual amount paid for the applicable purchase, subject to applicable law.

12. Free eBooks and Bonuses

Free eBooks, promotional downloads, samples, bonuses, or complimentary content are not eligible for monetary refunds.

Where a free eBook or bonus is provided as part of a paid purchase, the availability of the bonus does not necessarily affect the refund eligibility of the primary paid eBook.

13. Refund Abuse

We reserve the right to refuse refund requests where we reasonably believe that the refund process is being abused, including:

repeated refund requests;
fraudulent claims;
unauthorized sharing or distribution of eBooks; or
other misuse of our Website or refund process.

Any such action will be taken subject to applicable law.

14. No Physical Returns

Because NBD Books sells eBooks that are delivered electronically, you do not need to ship, mail, or physically return an eBook to us.

We do not accept physical returns of eBooks.

If you experience a problem with an eBook you purchased, please contact us so that we can attempt to resolve the issue.

15. Consumer Rights

This Return & Refund Policy explains our standard refund practices and does not exclude, restrict, or limit any consumer rights, statutory rights, or remedies that cannot legally be excluded or limited under applicable law.

Where applicable law provides you with a right to a refund, cancellation, replacement, or another remedy that is inconsistent with this policy, the applicable law will prevail.

16. Changes to This Return & Refund Policy

We may update this Return & Refund Policy from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this policy periodically to remain informed about our refund practices.

17. Contact Us

If you have any questions regarding this Return & Refund Policy, or if you would like to request a refund, please contact us:

NBD Books
An eBook store by Nimai Bandhu Das
B-121, Shyam Kunj, Goyla Extension
New Delhi – 110071, India

Email: nimaibandhudas@gmail.com
Website: books.nimaibandhudas.com